Ask every caller these questions in order before proceeding to any incident card.
Q1. "What is the address of the emergency?"
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Full street address including apartment or unit number
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Confirm city or municipality
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Cross street or landmark if location is unclear
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GPS coordinates if caller is unable to confirm address
Q2. "What's the phone number you're calling from?"
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Confirm callback number in case of disconnection
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Note if calling from a different location than the emergency
Q3. "What is your first and last name?"
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Record caller's full name
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Note relationship to patient if applicable
Q4. "Tell me exactly what happened."
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Listen without interrupting — identify chief complaint
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Note any secondary concerns mentioned
