Fire Service Communications

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Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. The Fire Service Communications Course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.

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TOPICS INCLUDE:

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Introduction to the Fire Service

Fire Service Apparatus and Terminology

Fire Service Communications Overview

Fire Service Call Processing

Fire Dispatch Procedures

Fire Service Incidents

The National Incident Management System and Incident Command System

Hazardous Material Incidents

Terrorism Incidents​